Privacy Policy

1. Introduction

At LookIA, operating under Complemento 360 LLC (Florida, USA) and Complemento 360 (Colombia), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your information when you use our SaaS platform.

2. Information We Collect

We only collect the minimum amount of information necessary to provide our services:

• Account Information: When you register, we collect your name, email address, and a secure password to manage your access to the platform.
• Website Content: To provide semantic search and AI chat capabilities, we only crawl and index the public information from the websites you connect to our service.

3. Payment Information

All payments, credit card information, and sensitive banking data are handled entirely by our third-party payment processor, Stripe. We do NOT store or process any of this sensitive financial data on LookIA servers. We only store basic subscription statuses to properly activate or deactivate service features.

4. How We Use Your Information

The information we collect is used solely for the following purposes:

• To create and manage your LookIA account.
• To provide the requested semantic search and AI chat services by indexing your public website data.
• To communicate with you regarding your account, updates, and customer support.
• To enforce our terms and fair use policies.

5. Data Retention and Deletion

We retain your account information only as long as your account is active. You have the right to request the deletion of your account and all associated data at any time. Upon receiving a deletion request, we will promptly remove your information and clear the indexed data associated with your websites from our systems.

6. Data Security

We implement industry-standard security measures to protect your account information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or wish to request data deletion, please contact us at support@lookia.io.